Important Information for Service Customers

If you have an enquiry about an existing repair, please ensure you have your SRO (Service Request Order) number readily available.

Your your SRO number can be found in:

• The printed book-in sheet you received from us when you booked in your device. 
• The email we sent you during the service booking process.
• The SMS notification you received from us when you booked in your device  (if you chose Phone as the preferred contact method).
  

Connect With Us Through Our Service Portal

To facilitate effective communication, we ask that you our Service Portal for all further communications regarding your service request. Our Service Portal offers a convenient and efficient way to manage your repair process, enabling you to stay updated on the status and interact with our support team.

To ensure seamless communication, please double-check your email settings and ensure that our service emails are not filtered into your junk folder. It is important to regularly check your inbox and associated folders to avoid missing any crucial updates or notifications concerning your repair.

Thank you for your cooperation. We eagerly anticipate assisting you with your repair request through our Service Portal. If you have any further questions or concerns, please do not hesitate to reach out to our dedicated support team by clicking here.

Backup Your Data Before Having Your Device Serviced

Before handing over your device for repair, it is highly recommended that you back up all your important data. This precautionary step will help ensure the safety and preservation of the files, documents, photos, and other valuable information stored on your device.

You can perform a backup using various methods, depending on your device type. Here are a few common backup options:

• Cloud Storage: Utilise cloud storage services such as Google Drive, Dropbox, or iCloud to save your important files securely online.
• External Hard Drive: Connect an external hard drive to your device and copy all necessary files onto it.
• Computer Backup: Use software like iTunes or Windows Backup to create a full backup of your device on your computer.
• Sync and Backup Apps: Some devices offer built-in backup and sync functionality. Make sure to enable these features and follow the necessary steps to back up your data.

Performing a backup will safeguard your data and provide a copy in case of any unforeseen circumstances during the repair process.